Officially recognised in 1991, Service Design has been continuously defined and redefined over the last 30 years, with academic circles aiming to outline the principals once and for all.
In recent years, Service Design and User Research has become one of the hottest skill sets in the digital technology department. During the COVID-19 pandemic, governments across Europe invested heavily into GDS projects and since, many private sector companies have begun building internal teams to support these skills.
Service Design and User Research is an area of growth to keep an eye on!